Privacy Policy

We collect three kinds of information, depending on how you interact with the site.

Information you give us:

• Name, phone number, and email (when you submit the contact form)
• Suburb, service requested, urgency, and any message details you enter on the contact form
• Any other information you choose to provide when you contact us by phone

Information collected automatically:

• Cookies and usage data, such as page views, time on page, and scroll depth
• Device information, including browser, operating system, IP address, and screen resolution
• Approximate location based on IP address

Information from third parties:

• Call metadata from our call-tracking provider when you call the tracking number listed on this site
• Conversion data from Google Ads or other ad platforms if you arrived via a paid advertisement

We use the data we collect for specific, limited purposes.

• To respond to your contact form submission or phone call
• To book and complete electrical work for your property
• To provide lifetime labour warranty service or follow-up if you become a customer
• To improve the website and understand which pages help visitors find what they need (via Google Analytics)
• To attribute marketing channels, so we know which advertising or search result led to your enquiry (via call tracking and Google Tag Manager)
• To comply with legal obligations, including tax records and licence reporting

We only share data with the following parties, each for a specific purpose:

• Cloudflare (United States, with global edge presence): hosts the website and protects it from malicious traffic. See Cloudflare's privacy policy.
• Google Analytics 4 and Google Tag Manager (United States): analyse how the website is used. See Google's privacy policy.
• Our call-tracking provider (Australia): tracks which marketing channel a phone call came from.
• Our lead-management system: receives contact form submissions so our team can respond to your enquiry.

We do not sell your personal information to any third party.

This website uses cookies, small text files stored on your device, to support analytics and tag management. Cookies help us understand how the site is used so we can improve it. You can disable cookies in your browser settings at any time, though some features of the site may not work as intended if you do. Most browsers include instructions for managing or clearing cookies in their help settings.

• Contact form submissions: retained for 7 years, matching Australian business record-keeping obligations
• Customer records (booked work): retained for 7 years
• Analytics data: retained per Google Analytics defaults (currently 14 months)
• Call recordings (if any): retained for 12 months unless required for an ongoing dispute

Under the Australian Privacy Principles, you have the following rights:

• Access: you can ask what personal data we hold about you
• Correction: you can ask us to correct inaccurate or out-of-date data
• Deletion: you can ask us to delete your data, subject to our legal record-keeping requirements
• Complaints: you can raise a complaint with us first. If it remains unresolved, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

We take reasonable steps to protect your personal information, including secured infrastructure through Cloudflare, HTTPS encryption on this website, and access controls on our lead-management system. No method of storing or transmitting data online can be guaranteed completely secure, but we work to keep your information protected.

This website is not directed at children under 16, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will remove it.

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with a new "last updated" date. Continued use of this website after an update constitutes acceptance of the updated policy.

• Business: Electrician Erina
• Operating under: a fully licensed and insured electrical business, Lic #451348C
• Phone: (02) 4093 0555
• Website: electricianerina.com.au

For privacy questions or to exercise any of the rights above, call us on (02) 4093 0555.